If QSS is not working correctly on a Windows computer, the issue is often related to network connectivity, the browser or application being used, or a temporary system issue. The following basic steps resolve many common problems.


1. Confirm Internet Connection

QSS typically requires a working internet connection.

  1. Open a web browser and visit a website such as Google.

  2. If the page does not load, reconnect to Wi-Fi or the wired network.

  3. Once internet access is working, try opening QSS again.


2. Restart the Application

Temporary glitches can prevent QSS from loading properly.

  1. Close the QSS application completely.

  2. Wait a few seconds.

  3. Reopen the application and try again.


3. Restart the Computer

A restart can resolve background process issues.

  1. Save your work.

  2. Click Start → Power → Restart.

  3. After the computer restarts, open QSS again.


4. Check for Windows Updates

Outdated systems can sometimes cause compatibility issues.

  1. Open Settings.

  2. Go to Windows Update.

  3. Click Check for updates and install any available updates.


When to Contact IT

Contact IT support if:

  • QSS will not open or repeatedly crashes

  • You cannot log in even with the correct credentials

  • The application loads but features are missing or not responding

  • You receive repeated error messages


Providing a screenshot of the error message can help IT resolve the issue more quickly.