Basic Printer Troubleshooting Steps


If your printer is not working, try the steps below in order. Many printer issues can be resolved quickly with these checks.


1. Check the Printer Power and Status

  • Make sure the printer is powered on.

  • Look for any error lights or messages on the printer screen.

  • Ensure there is paper loaded and no paper jams.

2. Verify the Printer Is Connected

  • For wired printers, confirm the USB or network cable is securely connected.

  • For wireless printers, confirm the printer is connected to the correct Wi-Fi network.

  • If possible, print a test page directly from the printer.

3. Restart the Printer

  1. Turn the printer off.

  2. Wait 10 seconds.

  3. Turn the printer back on and allow it to fully start up.

4. Restart Your Computer

  • Save your work and restart your computer.

  • Try printing again after logging back in.

5. Check the Print Queue

  • Open your computer’s printer list.

  • Make sure the correct printer is selected.

  • Clear any stuck or paused print jobs.

  • Resume printing if the printer is paused.

6. Set the Correct Default Printer

  • Confirm you are printing to the intended printer, not an old or offline one.

  • Set the correct printer as the default if needed.

7. Check Ink or Toner Levels

  • Low or empty ink/toner can prevent printing.

  • Replace cartridges if needed.

8. Try Printing a Different Document

  • Print a simple document (like a one-page text file).

  • This helps determine if the issue is file-specific.




When to Contact IT Support

Contact IT if:

  • The printer shows repeated error messages

  • The printer will not power on

  • Printing still fails after completing all steps above